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Terms and Conditions

Please find below the terms and conditions for the RattanGardenFurniture.co.uk.

Terms And Conditions For The Sale Of Goods

Effective Date: 01/04/2012

  1. Introduction
    1. The sale of goods on this website are the responsibility of Sixty Stores Ltd. Our trading address is Sixty Stores Ltd, Unit 6-8 Avenue Fields Industrial Estate, Stratford upon Avon, Warwickshire, CV37 0HT. Our VAT number is 121442657.
    2. These terms and conditions apply when you buy any goods via this site.
    3. We may change these terms and conditions at any time. Please check them carefully as they will apply to any new purchases made after the effective date shown above.
  2. Right to cancel under Distance Selling Regulations
    1. If you are a consumer (ie acting for purposes outside a business), you have the right (ending 14 working days following the day after delivery of goods) to cancel the contract by email to sales@rattangardenfurniture.co.uk or any of the other methods specified in Distance Selling Regulations [Link] in which case we will refund the price paid for the goods plus delivery charges attributable to the cancelled item. You are required to take reasonable care of items. If you cancel, you must return the goods to our above trading address at your expense. We will charge you the direct costs of recovery if you do not comply or if you return them at our expense. (This paragraph does not apply to goods to which the right of cancellation under the Distance Selling Regulations does not apply including goods which are made to your specifications or are clearly personalised.)
    2. Your above rights under the Distance Selling Regulations are not affected by any separate returns policy on our website.
  3. Payment and price
    1. Payment is in advance by the means stated on our website. We will only process payments if we obtain authorisation from our payment partner.
    2. The price for the goods you order is as stated on our site at the time you send us your order. VAT or sales tax is included unless we say otherwise.
    3. If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before we despatch it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you don’t, we will provide a full refund of any payments already made.
    4. Delivery costs are charged extra at the rate shown on our site when you place your order. These will depend on the delivery method chosen. NB The delivery charges do not include customs or import duties which may be applied to your order by the relevant authorities. It is your separate responsibility to pay for these.
  4. Your order
    1. Your order is an offer to buy from us. Please check your order very carefully to ensure it is correct.
  5. Acceptance / unavailability
    1. The contract is accepted once payment is taken. In such case no changes to the order or any cancellation may be made except in accordance with your legal rights (eg if there is a fault).
  6. Delivery
    1. We will only arrange for delivery once we have received full payment in cleared funds. Delivery will be to the address which you specify when ordering.
    2. We will do our best to arrange delivery within the time specified on our website or, if none, a reasonable period. We are not liable for late delivery to the extent that this is due to circumstances beyond our reasonable control.
    3. An extra delivery charge may become payable if no-one is present to accept delivery and either you haven’t provided alternative delivery instructions or else you don’t collect the item from a holding depot within 7 days.
    4. Risk of damage or loss to the goods passes to you on delivery or if you wrongfully refuse delivery when delivery is attempted.
  7. Returns
    1. The Buyer may return any delivered Goods within 14 days of delivery for any reason whatsoever including simply a change of mind. The Buyer must notify the Seller in writing via email to sales@rattangardenfurniture.co.uk.
    2. Returns of unwanted goods will be subject to a 30% restocking fee, this will be deducted off the total refund amount.
    3. The Seller will not accept returns or cancellations if the Goods have been altered or customised in any way or doing anything that could be deemed to be an act of the Buyer accepting the Goods as his or her own. The Buyer must keep any Goods he or she intends to return to the Seller in good condition. The Goods must be returned in the same condition as the condition in which they were delivered. If Goods are delivered flatpacked they must be returned in the same condition including complete disassembly. Care must be taken to ensure that Goods returned are packed well to avoid damage or loss in transit. Goods returned which cannot be sold as new due to damage or wear and tear may be subject to a reduction in the refunds given.
  8. Refunds
    1. The Seller will process refunds within 30 days. If a refund has been requested once the product has left for delivery or has already been delivered, the 30 days commence from the time that the product has been returned to Sixty Stores premises, or the designated supplier. Where exchange rates of currency are involved, the refund will be made in £GBP at the current exchange rate. The Seller does not accept any responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund.
  9. Faulty or mis-described goods
    1. In the case of faulty or mis-described goods, please email us with the details as soon as possible. If the goods are in fact faulty or mis-described we will make arrangements with you for return of the goods to us and will provide a refund.
  10. Our responsibility to you
    1. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited.
    2. You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.
    3. We are not responsible for any loss or damage where:
      1. there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
      2. such loss or damage was not reasonably foreseeable by both parties
      3. such loss or damage is caused by you, for example by not complying with this agreement; or
      4. such loss or damage relates to a business.
  11. Your responsibility to us
    1. You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).
  12. Availability of our site
    1. We will do our best to maintain the operation of our site and to rectify faults if they occur but we cannot guarantee that it will be uninterrupted or error-free. We may have to suspend the site for repair, maintenance, improvement or other technical reason.
  13. Third party websites
    1. We may link to third party websites which may be of interest to you. We do not recommend or endorse those sites or the products or services which they offer nor are we legally responsible for them as they are outside our reasonable control. You use such third party sites at your own risk.
  14. Act of God
    1. Neither you nor we are liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond its reasonable control.
  15. English law
    1. These T&Cs shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.
  16. General
    1. Headings used in this agreement are for information and not binding. This agreement constitutes the entire agreement between you and us. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a "waiver" (ie that it can’t be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement except insofar as expressly stated otherwise.

© Adlex Solicitors 2011

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