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Ordering Process

Ordering from RattanGardenFurniture.co.uk is easy, safe and secure. We strive to make ordering your rattan furniture quick and simple and our dedicated sales team are always ready to help.

What happens when I place my order?
All orders are logged into our ordering system as soon as they are placed. Each day, all orders placed up to midnight the day before are picked at the warehouse and packed ready for despatch with a carrier label attached. At 1pm each day, our carriers collect all of the day’s orders and send them to the relevant carrier hubs where they can be sorted according to postal address. The parcels are usually sent from the hubs to the local depots overnight when the roads are quieter. Upon arriving at the local depot the next morning, the packages are sorted a final time and loaded onto transit vans ready for delivery to your door.
Will I receive an order confirmation via email?
After placing an order with us, we will send you up to four emails. The first one will include the details of the order and the cost as well as confirming your billing and delivery address. A second email will also include invoice details, if these were requested at check in. You can expect to receive these emails within minutes of placing your order. If no confirmation email arrives, please contact us to make sure your order has gone through successfully.
How do I receive my receipt?
We don’t print out receipts to send with the product. Your receipt will be emailed to you immediately after your order has been placed. If this email doesn’t arrive, please contact us to ensure that we have processed your order successfully.
Will I get a VAT invoice?
The email receipt includes details of the VAT paid. In the event that you have lost this email, our VAT registration is .
How do I make changes to my order?
Please contact us by phone on 0345 034 6570 as soon as possible. It is better to call as we may not have the chance to read an email before your item is despatched.
I have received my order and I don’t like it?
You will need to notify us within 14 days if the items are unwanted. Please note that item/s need to be in a re-saleable condition and in its original packaging. Please note that for unwanted items there will be a restocking fee which will be deducted off you total refund. Please see our Returns & Refunds page for more details.
I have received my order and would like to exchange it for something else?
In order for us to able to exchange the product with another one we will need to receive the original product back from you in a re-saleable condition. We will issue you with a returns form to be printed, filled in and attached to the item, and we will arrange a time that is convenient for you for the item to be collected and the exchange product to be delivered. A customer signature will be required at pick up and delivery and a Collection on Delivery will be arranged at a cost of £15 per parcel so that the parcel exchange can take place. Please see our Returns & Refunds page for more details.
When is my credit / debit card charged?
As soon as the payment is taken online your credit or debit card is charged. Funds will leave the purchaser’s credit or debit card account immediately.